National Center for Cultural Competence

A COMMUNITY’S SELF-IDENTITY INFLUENCES COMMUNICATION AND OUTREACH

Having grown up in East Los Angeles and being only the second child in her extended family to go to college, long-time community health advocate Sandy Bonilla always considered herself a “ Chicana* from the barrio.” A former youth violence and drug prevention consultant to the U.S. Department of Health and Human Services in Washington, DC, who spent years doing outreach in Latino communities, Bonilla returned to California to work at Casa de San Bernardino, Inc., a nonprofit, county-funded health center in a low-income neighborhood. About 60% of the Latino population in the community is second- and third-generation Mexican and call themselves Chicano,* a term that has social and national significance for Mexican Americans, particularly in the West and Southwestern United States.

Bonilla felt her childhood experiences and years spent working with Latino non-profit community groups easily prepared her for grassroots work with youth at high risk in this neighborhood. She quickly realized, however, that, unlike her work in Washington, DC, communities, she had to be careful not to use the terms Latinos and Hispanics interchangeably in this particular neighborhood, as Chicanos perceived Latino as someone from Latin America and Hispanic as someone with Spanish blood. Her colleagues also told her not to use the term Mexican American, because Chicanos associated Mexican with the growing number of Mexican immigrants in the community with whom they say they compete for low-wage jobs. Terminology used to self-identify was also important for other individuals of color in the community. Bonilla says, “You don’t say African American here. It has an academic connotation. You say Black.” Understanding and using the terms that the community uses to identify itself was an important factor in taking the first steps to communicate successfully with teens and other project participants in the community.

COMMUNITY MEMBERS HELP DIRECT HEALTH INTERVENTIONS IN DIVERSE COMMUNITY

Ray Michael Bridgewater, executive director of the Assemblies of Petworth in Washington, DC, looks to community members to lead the charge for partnerships that constitute the work of this community empowerment organization. The Assemblies’ projects take place in the most ethnically diverse wards in the city, and they require an understanding and knowledge of the cultures of Caribbean and West Indian, Latino, African immigrant, African American, and growing Eastern European communities. “ My board of directors very much resembles the community,” Bridgewater notes. Two such projects are a telemedicine health program for Latino immigrants that involves partnerships with local libraries and a “ Mama and Baby Bus,” which provides screening and checkups. The Mama and Baby Bus program involves partnerships with the local March of Dimes; Mary’s Center for Maternal and Child Care, Inc.; and Capital Community Health Plan. Family outreach workers serve as cultural brokers and help spread the word among the community about the dates and times the bus will arrive.

*Chicano/a: This term has a myriad meanings for Mexican Americans in the Southwestern United States. For some, it is a political identity for social empowerment that arose from the farm workers’ effort to unionize under activist César Chavez. For others, it is a distinction that symbolizes pride in their Mexican Indian ancestry.

Cultural brokering is community driven.

A major principle of cultural competence and community engagement is the recognition that communities determine their own needs. Health care settings that have structures and personnel to gauge the strengths, perceived needs, and preferences of diverse communities are well positioned to integrate a cultural brokering program. This process, commonly referred to as asset mapping, assists the health care setting in identifing community members who have a natural instinct for listening to, leading, and organizing their peers and who can function more effectively as cultural brokers at multiple levels.

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