Table of Contents

Acknowledgments.

Definition of Terms

I. Overview and Purpose of the Guide.

II. What Is the Role of Cultural Brokers in Health Care Delivery?

III. Cultural Brokering: Benefits to Health Care Delivery Systems

IV. Guiding Principles for Cultural Broker Programs in Health Care Settings

V. Knowledge, Skills, and Awareness for Cultural Brokers

VI. Implementing and Sustaining a Cultural Broker Program

VII. Summary

VIII. Appendix A: Impact of the Cultural Broker Program

IX. Appendix B: Mission of the National Center for Cultural Competence

X. Appendix C: Cultural Broker Contacts

XI. References

XII. Additional Resources