National Center for Cultural Competence

Cultural Brokering in The Community

DC PHYSICIAN CREATES AN ENVIRONMENT OF TRUST FOR HIS PATIENTS

kyu ReeKyu Rhee, M.D., an NHSC clinician and associate medical director with Unity Health Care, Inc., Upper Cardozo Clinic, in Washington, DC, cares for a diverse patient population—from Spanish-speaking persons to Asians, Ethiopians, and individuals who are homeless—in a busy urban setting. “Cultural brokering is not a recipe approach,” he says, rather, it is the process where listening is the essential component, one that cuts across all cultures. By carefully listening to his patients, Rhee says, he benefits by understanding his patients holistically, and thus is able to better treat their health care problems. This benefit became starkly evident when he saw a woman from Zimbabwe who had suffered from headaches for 4 years and from back and chest pain for months.

After talking with her, Rhee discovered she had been a rape victim, had witnessed death as a child in her war-torn country, had left her native home, and had just been divorced. Hearing these tragedies of life is an entrée into people’s lives, he says, that can benefit the provider by helping him or her to recognize cultural factors affecting patients’ health and behaviors. Dr. Rhee, in his role as associate medical director, is able to use the information he elicits from patients to enhance and improve care. Additionally, as a cultural broker, he is able to use this knowledge as a vehicle to support other providers through mentoring and inservice training.

For more information:

Kyu Ree Featured in Journal of Health Care for the Poor and Underserved

Upper Cardozo Center

 

BREAST HEALTH AWARENESS BAG BENEFITS GENERATIONS OF WOMEN

Women discussing

In Washington, DC, the Howard University Cancer Center offers a Breast Health Awareness bag to teen girls who participate in the “ Project Early Awareness” breast health education program. Cultural brokering is an essential aspect and adds to the success of this program. The health education model uses a young cancer survivor, Kimberly Marks, as a cultural broker who is credible with, and leaves a lasting impression on, young women participating in this program.

“They know I’m only a little bit older than them,” Marks says. “It makes my experience more real to them.” Participants receive a bag after they have learned breast cancer detection skills. This bag includes a breast self-exam shower card, a plastic breast model, and other educational information. It also contains a card that their mothers, grandmothers, or other female relatives can complete and send back for a free gift. The materials found in the bag serve as useful health education information for the girls and for other women in their families.

For more information:

Howard University Cancer Center

 

PHYSICIANS GAIN INSIGHT INTO HMONG HEALTH BELIEFS AND PRACTICES

physician and healer from hmong shaman

Physicians in Merced County, CA, are learning more about the healing practices of local Hmong shaman, to whom the community looks first for its health care needs. Shaman function as cultural brokers by increasing physiciansÕ understanding of Hmong health practices and healing ceremonies used for specific illnesses or conditions.

Physicians are conducting interviews with practicing shaman to create a historical account of traditional practices. Through this program, coordinated by the Healthy House within a MATCH (Multidisciplinary Approach to Cross-Cultural Health) Coalition, a nonprofit community health organization, physicians have become more aware and understanding of the kinds of healing interventions their Hmong patients have sought before seeking the help of Western medicine.

 

RURAL CLINICÕS COMMUNITY BOARD ENHANCES PROGRAM INCLUSIVENESS AND SUSTAINABILITY

Dianne Smith, executive director of Dove Creek Community Health Clinic in rural Colorado, used her knowledge of the community to seek respected community members to sit on the volunteer board of trustees. Smith, who grew up in the remote town of Dove, where the closest hospital is 26 miles away, knew many of these individuals were from farming families like hers and clearly understood the health care needs of the community. She chose individuals from banking, retail, schools, local government, and health care to identify ways (1) to raise funds for the clinic to expand its services and (2) to help create programs that would improve access for the community, which in recent years, suffered economically from years of drought.

The board organized a telethon that raised $37,000 for clinic equipment and for room expansion. ÒTheir work gave them a sense of pride,Ó Smith notes. ÒBecause the board represents the community, the community feels strongly this is their clinic, and that they all are part owners in it.Ó The benefit to Dove Creek Community Health Clinic is a sustained effort that strengthens the clinicÕs capacity to continue to serve the health needs of the community. Smith exemplifies the role of cultural broker by knowing both community needs and community members and their quest to improve community health.

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Dianne Smith, Dove Creek Community Health Clinic

 

NATIVE AMERICAN WOMEN BRING DATE RAPE PREVENTION TO THE CLASSROOM

Date rape and unhealthy relationships that lead to violence against teens and young women are significant problems on the Yankton Sioux reservation and in nearby areas in South Dakota. The Native American WomenÕs Health Education Resource Center identified these as serious problems and decided to create a program that would increase awareness and educate girls, starting at an early age.

The Health Education Resource Center relied on its youth advisory council for expertise and for guidance on developing curricula and programs. The youth advisory council served as cultural brokers by sharing experiences about real-life situations involving dating and unhealthy relationships, a perspective the adult staff could not possibly have. The center developed a curriculum, complete with a guide for facilitators and teachers, and a workbook for young women that has been widely disseminated to schools, tribal youth programs, shelters in South Dakota, and across the country.

For more information:

Native American Women's Health Education Resource Center

 
Contact Information: Phone (202) 687-5503 or (800) 788-2066; TTY: (202) 687-8899; 3300 Whitehaven Street, NW, Suite 3000 Washington, DC 20007-2401
Georgetown University Center for Child and Human Development National Center for Cultural Competence Accessibility Copyright Georgetown University e-mail: cultural@georgetown.edu What is the role of cultural brokers in health care delivery?